TERMS & CONDITIONS
1.1. These Terms & Conditions apply to products purchased via www.oiva.in or placed through Social Media, or offline on phone or chat or through our Customer Service Team which are all assets of soins and godeva pvt ltd., company owning and operating www.oiva.in.
1.3. IF YOU DO NOT AGREE WITH THE SUPPLY TERMS, PLEASE DO NOT ACCESS THE WEBSITE OR ANY OTHER ASSET FOR ANY PURCHASE OR SERVICE.
2.1. Oiva.in has the right to change or discontinue any service at any time, without notice. Oiva.in may add or modify the procedures, modes, processes or conditions of purchase at any time. Oiva.in shall not be liable to you or to any third party for any modification, suspension or discontinuance of any aspect of the services.
3.1. Oiva.in enables the sale of a variety of products. Shipping for all the products on the website shall be per the company's policy, which may be changed by oiva.in from time to time.
3.2. In case you receive a damaged product, please get in touch with our Customer Service Team on email@example.com. Damage will be assessed and a solution will be offered. The product may be replaced or other corrective measure may be taken to address the issue
3.3 Incase the product is out of stock, our Customer Service Team will get in touch with you and a refund request will be raised. For paid orders the refund will be processed directly into your debit/credit card or online account. The money will reflect on your card or in your bank account within 7 to 21 working days from when the refund request was raised.
4.1. You should take all responsibility for your own actions in utilizing the products purchased by you; oiva shall not be liable for any such action.
4.2. You represent that you are of legal age to form a binding contract and are not a person barred from receiving services under the laws as applicable in India.
4.3. oiva.in shall not be responsible for any deficiency in payment of consideration payable towards the products purchased on the website.
5. PRICING INFORMATION
5.1. The pricing information relating to the product shall be as disclosed to you at the time of your purchase.
5.2. oiva.in does not guarantee that the price will be the lowest in the city, region or geography. Prices and availability are subject to change without notice or any consequential liability to you.
5.3. While oiva.in strives to provide accurate information relating to products, services including pricing information, typographical and other errors may occur. In the event that a product or service is listed with incorrect price or with incorrect information due to an error, oiva.in may, at its discretion, contact you for instructions or cancel your order and notify you of such cancellation. Oiva.in will have the right to modify the price of the product and contact you for further instructions via the e-mail address provided by you at the time of registration, or cancel the order and notify you of such cancellation. If oiva.in cancels the order after the payment has been processed, the entire amount will be remitted to your account from which the payment was made.
6. CREDIT CARD DETAILS
You might be required to provide your credit or debit card details to the approved payment gateways while making the payment. In this regard you agree to provide correct and accurate credit/debit card details to the approved payment gateways for availing services on the website. You shall not use the credit/debit card that is not lawfully owned by you. The information provided by you will not be utilized or shared with any third party unless required in relation to fraud verifications or by law, regulation or court order. You will be solely responsible for the security and confidentiality of your credit/debit card details. Oiva.in expressly disclaims all liabilities that may arise as a consequence of any unauthorized use of your credit/debit card.
7. DELIVERY OF THE PRODUCT
Your shipping address and pin code will be verified with the database of oiva.in before you proceed to pay for your purchase. If your order is not serviceable by delivery partners, vendors, or your location is not covered by us, we would request you to provide us with an alternate shipping address which we expect to have on our delivery partner’s/vendor’s delivery list. If there is any dispute regarding the shipment of the products or services for the area not covered by oiva.in we will not be held responsible for the non-delivery of the product. In case you book multiple orders for the products and services in one transaction, efforts will be made to ship all products together. However, this may not always be possible.
10. WARRANTIES AND CLAIMS
Please note the standard warranties and the conditions for usage of the products in relation to each product. No claim (a) that is contrary to the above or (b) where products have been used contrary to the conditions of usage; will be entertained.
11. INDEMNIFICATIONS AND LIMITATION OF LIABILITY
11.1. You agree to indemnify, defend and hold harmless soins and godeva pvt ltd from and against any and all losses, liabilities, claims, damages, demands, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by Soins and Godeva pvt ltd that arise out of, result from, or may be payable by virtue of, any breach of any representation, warranty, covenant or agreement made or obligation to be performed by you pursuant to these supply terms or any additional terms applicable to the purchase of products.
11.2. In no event shall soins and godeva pvt ltd and its officers, directors, employees, partners or vendors be liable to you, the vendor or any third party for any special, incidental, indirect, consequential or punitive damages whatsoever, including those resulting from loss of use, data or profits, whether or not foreseeable or whether or not soins and godeva pvt. has been advised of the possibility of such damages, or based on any theory of liability, including breach of contract or warranty, negligence or other tortious action, or any other claim arising out of or in connection with your purchase of the products and services herein. Notwithstanding anything to contrary, Soins and Godeva Pvt ltd entire liability to you under this Terms of Offer For Sale or otherwise shall be the refund of the money charged from you, under which the unlikely liability arises.
12. GOVERNING LAW
12.1. These Terms & Conditions and the relationship between you and Soins and Godeva Pvt Ltd. shall be governed in accordance with the laws of India without reference to conflict of laws principles.
12.2. All claims, differences and disputes arising under or in connection with or in relation to the Terms & Conditions or any transactions entered into on or through the website or the relationship between you and Soins and Godeva Pvt ltd shall be subject to the exclusive jurisdiction of the courts at Delhi and you hereby accede to and accept the jurisdiction of such courts.
13. GENERAL TERMS FOR OFFERS, PROMOTIONS, CONTESTS
13.1. oiva.in shall introduce various offers, promotions, contests from time to time. The terms and conditions for these shall be separately called out and oiva.in reserves right to change/ modify/ add/ delete any of terms and conditions on such contests or promotions at its discretion at any time without prior intimation.
13.2. While participating in such contests/ promotions, you hereby agree to release and hold oiva.in harmless from any claims or demand.
13.3. Winners to contests will be decided by the team at oiva.in and oiva.in is not obliged or required to disclose the mechanism of the same.
13.4. oiva.in reserves the right to vary any of the terms and conditions of the contest and the decision of oiva.in shall be valid and binding on the contestants.
13.5. All personal information collected, in the course of this contest shall be kept confidential. Oiva.in shall use such information for communicating various marketing and promotional activities, subject to the contestant’s choice to receive such communications, while entering the contest.
13.6. The participant's profile must be public. Entries from private profiles can't be viewed and therefore will be considered invalid.
13.7. Entries being featured on oiva.in’s instagram handle and facebook page are entirely up to the discretion of oiva.in and third party agency/agencies.
13.8. If any entry is found to have abusive and profane language, or an attempt to attack the integrity, personality of any individual or an entity or where there is any attempt to harass any individual or entity or doing/having anything which in our view is demeaning or derogatory, such entry shall stand disqualified and or deleted from the contest and content.
13.9. All other terms and conditions on the website www.oiva.in, not in conflict with these terms and conditions, shall prevail.
13.10. All dispute based on this contest is subject to arbitration and jurisdiction of all such dispute shall be within the Courts of Delhi.
13.11. This contest is void where prohibited by law.